Course Start Date
Wednesday, April 16th, 2008 9AM PST / 12PM EST
Class meets Wednesdays for 2 hrs at 9AM PST from April 16th for 8 consecutive weeks.
Investment
$1,495. Further discounts are available for groups of four or more. Please contact sales@ibreakthrough.com if you would like more information on our group discounts.
Format
Features iBreakthrough's groundbreaking approach to blended tele-training that offers an unparalleled learning experience including eight weekly live discussions, rich on-demand course content including video, audio, text, quizzes, collaboration among attendees including message boards, video conferencing and chat sessions, polling, surveys, goal setting, action plans, and more! One-one-one coaching that includes our assessments (Ranked #1 by HR Executive Magazine!) are also available as options for an additional fee.
What You Get
Every attendee receives Audio CD's, Breakthrough Customer Service Workbook, and a 12 Month Breakthrough Customer Service Audio Tips Programs.
About the Course
Learn What it Takes to Create Truly Satisfied Customers and Then Turn the Feeling of Customer Satisfaction Into Acts of Customer Loyalty.
Who Should Attend?
- Everyone Who Serves Internal or External Customers
Breakthrough Customer Service Course Topics:
Sticking Out in the Crowd Through Great Service - The Devastating Cost of a Lost Customer - The Loyalty Initiative - The Internal Customer Chain - Empowerment and Accountability - Incidents, Remedies, and Win-Backs - Injecting the Loyalty-Winning Attitude in to Every Customer Service Act - Moments of Truth - Loyalty-Building Communication Skills - The Power of Empathy - Active Listening - Asking Customer-Focused Questions - Using Tone and Body Language to Support Your Customer-Serving Attitude - Call Holds and Transfers - Written Communications - Dealing with Tough Customers - Continuously improving your Customer Service Processes - Breakthrough Customer Service Action Plan
About the Author and Instructor, Kevin Greene:
Kevin has trained over 10,000 business professionals across hundreds of organizations like Anheuser-Busch, Xerox, Ecolab, Blue Cross, Smurfit-Stone, JELD-WEN, and more! Kevin is an author, a dynamic speaker, and a uniquely experienced and trusted advisor to his customers. He is known for his great enthusiasm and passion for helping to coach and develop people and organizations.
Register now for this truly empowering learning experience that will give you the ability to create greater overall life success and happiness, both personally and professionally. Register for Breakthrough Customer Service today!