The customized in-house version of Breakthrough Customer Service is a dynamic, engaging, and highly interactive program where members of the class work as individuals and teams in customer service case studies and exercises that bring to light powerful lessons in how to become a provider of great service to customers both internal and external.
About the Course
Surveys today reveal that customer satisfaction is at an all-time low. Most people report that finding good customer service in any industry today is harder than ever. If you want to differentiate yourself today in a world full of competition in nearly every business category, then rebuild your organization around the customer. This requires training every person in the organization on how to provide great service to all of the customers they serve whether they be internal customers or external customers. Great customer service companies know that the customer service chain runs throughout it's organization and out the door to the end customer and that the chain is only as strong as it's weakest link. In the Breakthrough Customer Service program, participants will learn what it takes to provide outstanding service that goes beyond creating satisfied customers and actually builds customers who are loyal.
Breakthrough Customer Service Course Topics:Sticking Out in the Crowd Through Great Service - The Devastating Cost of a Lost Customer - The Loyalty Initiative - The Internal Customer Chain - Empowerment and Accountability - Incidents, Remedies, and Win-Backs - Injecting the Loyalty-Winning Attitude in to Every Customer Service Act - Moments of Truth - Loyalty-Building Communication Skills - The Power of Empathy - Active Listening - Asking Customer-Focused Questions - Using Tone and Body Language to Support Your Customer-Serving Attitude - Call Holds and Transfers - Written Communications - Dealing with Tough Customers - Continuously improving your Customer Service Processes - Breakthrough Customer Service Action Plan
What You Get
Every attendee receives Audio CD's, Breakthrough Customer Service eBook, Breakthrough Customer Service Workbook, 12 Month Breakthrough Customer Service Audio Tips Programs, a one-year membership in the Breakthrough Customer Service Online Resource Center where they can continue to access on-demand content 24/7/365, attend live events, interact and share ideas with other course attendees and alumni, and more!
Who Should Attend?
- Customer Service Professionals, All Company Personnel in Customer Service Focused Organizations
About the Author and Instructor, Kevin Greene:
Kevin has trained over 10,000 business professionals across hundreds of organizations like Anheuser-Busch, Xerox, Ecolab, Blue Cross, Smurfit-Stone, JELD-WEN, and more! Kevin is an author, a dynamic speaker, and a uniquely experienced and trusted advisor to his customers. He is known for his great enthusiasm and passion for helping to coach and develop people and organizations.
Bring Breakthrough Customer Service In-House
Contact sales@ibreakthrough.com to bring Breakthrough Customer Service in-house today!